FlowFactorAI is committed to protecting your personal data. This Privacy Policy clearly explains what data we collect, how we use it, how we protect it, and what rights you have, in accordance with the General Data Protection Regulation (GDPR) and applicable legislation. By using our services, you consent to the practices described in this policy.

Who We Are

FlowFactorAI provides automation and productivity solutions using cutting-edge technologies. If you have any questions about this Policy, you can contact us:

Email: [email protected]

What Data We Collect

We collect only the absolutely necessary data for providing and supporting our services:

• Contact information (e.g., name, email, phone)
• Business information (e.g., company name, role)
• Billing and payment information (e.g., billing address, transaction details)
• Service usage data (e.g., forms, automation requests, settings)
• Technical data (e.g., IP address, browser type, device identifiers)
• System logs and performance data

We do not collect sensitive personal data unless necessary and explicitly provided by you.

Cloud AI Services

Our solutions utilize cloud-based AI services to provide efficient and innovative implementations. We ensure the following:

• All data is encrypted during transmission and storage
• We choose reliable infrastructures that comply with GDPR requirements
• We do not use your data for training AI models
• We do not share your data with third parties without your consent
• We provide full control of data with deletion, access, and update capabilities
• We implement strict access controls and regular security audits

How We Use Your Data

Your data is used exclusively for:

• Providing and managing our services
• Handling requests and customer support
• Processing payments, billing, and subscriptions
• Communicating important updates and changes
• Improving security and service performance

We do not sell or use your data for third-party advertising purposes.

International Transfers and Data Storage

Your data may be stored or processed outside the European Economic Area (EEA). We ensure that each transfer is covered by appropriate legal frameworks (e.g., Standard Contractual Clauses - SCCs) and maintains the same level of protection.

Your Rights

Under applicable data protection laws, you have the following rights:

• Access to your personal data
• Correction or updating of data
• Deletion ("right to be forgotten")
• Restriction or objection to processing
• Data portability

How Long We Retain Data

We retain your data only for as long as necessary for:

• Providing our services
• Fulfilling legal or accounting obligations

When no longer needed, they are securely deleted or anonymized.

Data Security

We take all necessary technical and organizational measures to protect data, including:

• Encryption
• Access controls
• Regular security assessments

Policy Updates

We may periodically update this Privacy Policy. The most recent version will always be available on this page with the last update date.

Contact

If you have any questions about this Privacy Policy, contact us at:

Email: [email protected]